Frequently Asked Questions
Everything you need to know about Orson Outdoors gear and service.
What is the typical shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those needing their outdoor gear sooner.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unworn apparel with original tags. Simply visit our returns portal to generate a prepaid shipping label and send your items back for a full refund or exchange.
Are your outdoor jackets waterproof or just water-resistant?
Most of our technical outerwear features a DWR (Durable Water Repellent) coating. Specific high-performance shells are fully waterproof with taped seams; please check the 'Technical Specs' section on the product page for details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Affirm.
How should I care for my Orson Outdoors performance fabrics?
To maintain the integrity of our technical fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid fabric softeners as they can clog the breathable pores of the material.
Do you offer international shipping?
Yes, Orson Outdoors ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the final stage of checkout.